Machine Learning on Opinion Mining of Netizen's Hate Speech

Abstract

Netizen comments written in an online news portal through social media platforms, one of which is Instagram, can be used as material in the sentiment analysis process, which can be classified into positive, negative, or neutral sentiments. Sentiment analysis is part of the study of text mining, the science of discovering unknown knowledge by automatically extracting information from large volumes of unstructured text into useful information. The resulting information is in the form of sentiment towards a topic, whether it tends to be positive, negative, or neutral. The classification method used in this research is Support Vector Machine (SVM) and TF-IDF data weighting to classify text. Stages to perform data analysis are pre-processing to clean data, word weighting, labeling data into positive, negative, or neutral classes, and classifying and visualizing data with graphs. Accuracy tests using 70:30 split data showed that the accuracy reached 98%. Tests with 80:20 and 90:10 split data also showed high accuracy of 98% and 99%.